Privacy Policy

Coticsy - Customer Support Platform

1. Introduction

Coticsy is a customer support ticketing platform that helps businesses manage customer interactions. This section explains how we collect, use, disclose, and safeguard your information when you use our platform and related services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Company information and job title
• Account credentials and profile information
• Payment and billing information
• Communication preferences

2.2 Usage Information

We automatically collect certain information about your use of our services:

• Log data (IP address, browser type, access times)
• Device information (device type, operating system)
• Usage patterns and feature interactions
• Performance data and error reports

2.3 Customer Data

As a customer support platform, we process customer data that you submit through our services, including:

• Support tickets and communications
• Customer contact information
• Support history and interactions
• Attachments and files

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our services
• Process transactions and manage billing
• Send important service updates and notifications
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

You may request deletion of your account and associated data at any time.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our application

12. Contact Us

If you have any questions about Coticsy's privacy practices or our data practices, please contact us:

• Email: privacy@
• Address: Coticsy Privacy Team, [Company Address]
• Support: support@

We will respond to your inquiry within 30 days.

aiME - OnDevice AI Mobile Application

Information We Collect

aiME is designed with privacy in mind. We collect minimal information:

• No personal data is collected or transmitted
• No usage analytics or telemetry
• No conversation data leaves your device
• No user identification or tracking

All processing happens locally on your device.

Local Data Storage

The following data is stored locally on your device:

• Downloaded model files
• Chat conversation history
• User preferences and settings
• Custom roles and configurations

This data never leaves your device and is not transmitted to external servers.

Data Processing

All data processing occurs locally:

• Model inference happens on your device
• No data is sent to external AI services
• No cloud processing or external APIs
• Complete offline functionality

Your conversations and model interactions remain private.

Third-Party Services

This application does not use third-party services for:

• Data collection or analytics
• User tracking or profiling
• External AI processing
• Cloud storage or synchronization

All functionality is self-contained and local.

Data Security

Your data is protected through:

• Local storage only (no cloud transmission)
• Device-level security and encryption
• No external network requests for user data
• Complete user control over data

You can delete all data by uninstalling the application.

Model Data

Language models may contain:

• Training data from various sources
• Pre-trained weights and parameters
• Model-specific licensing terms

Model data is used for inference only and is not modified or transmitted.

Your Rights

You have complete control over your data:

• Delete conversations at any time
• Remove downloaded models
• Reset all settings and preferences
• Uninstall the application to remove all data

No external parties have access to your data.

Updates to Privacy Policy

This privacy policy may be updated to reflect:

• Changes in application functionality
• New features or capabilities
• Legal or regulatory requirements

Users will be notified of significant changes through app updates.

Contact Us

For privacy-related questions or concerns about aiME:

• Website: https://www.coticsy.com/contact.html

We are committed to protecting your privacy and will respond promptly to inquiries.